Privacy Policy

Last updated: May 2026

PRYSM Trading Ltd ("PRYSM", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website and services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

PRYSM Trading Ltd is the data controller responsible for your personal data. We are registered in England and Wales. For any data-related enquiries, please contact us at info@prysmtrading.com.

2. Information We Collect

We collect the following categories of personal data:

• Identity data: Full name, date of birth, government-issued ID
• Contact data: Email address, phone number, postal address
• Financial data: Broker account details, transaction history, performance data
• Technical data: IP address, browser type, device information, cookies
• Usage data: How you interact with our website and platform
• Communications data: Emails, messages, and call records when you contact us

3. How We Collect Your Data

We collect data through:

• Direct interactions — when you complete forms, contact us, or sign up for our services
• Automated technologies — cookies, server logs, and analytics tools when you visit our website
• Third parties — your broker, identity verification providers, and analytics platforms

4. How We Use Your Data

We use your personal data to:

• Provide and administer our trading services
• Verify your identity and comply with anti-money laundering (AML) obligations
• Process fees and manage your account
• Communicate with you about your account, service updates, and support
• Send marketing communications (where you have consented or we have a legitimate interest)
• Improve our platform and services through analytics
• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contract: Processing necessary to provide our services to you
• Legal obligation: Compliance with AML, KYC, and other regulatory requirements
• Legitimate interests: Improving our services, fraud prevention, and direct marketing to existing clients
• Consent: Where you have given explicit consent, such as for marketing emails

6. Sharing Your Data

We may share your personal data with:

• Broker partners (e.g. Vantage Markets) to facilitate trading services
• Identity verification providers for KYC and AML compliance
• IT and platform providers who support our systems under data processing agreements
• Regulatory and legal authorities where required by law

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Typically:

• Client account data: 7 years after the end of the client relationship (regulatory requirement)
• Marketing data: Until you withdraw consent or opt out
• Website analytics: Up to 26 months

8. Cookies

Our website uses cookies to enhance your experience and analyse site usage. We use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: To understand how visitors use our site (e.g. Google Analytics)
• Preference cookies: To remember your settings and preferences

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten"), subject to legal obligations
• Restriction: Request that we restrict processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw consent: Where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at info@prysmtrading.com. We will respond within 30 days.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted API connections, access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. International Transfers

We primarily store and process your data within the UK and European Economic Area (EEA). Where data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

12. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our platform. The "last updated" date at the top of this page reflects when the policy was last revised.

14. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data: